Home
Solutions
New Ticket
Login
COKER UNIVERSITY SUPPORT SERVICES
1 (843) 383-8323
Home
Home
Solutions
Sign in
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
Forms & Policies (Employees)
Account Management
6
IT Request for New Employees
IT Request for Employee Transfer
Employee Exit Form - IT Accounts
IT Policies and Procedures / Employee Manual
Data Breach Reporting Policy
See all 6 articles
Software (Employees)
3
Mailing Group Request Form
Mailing Group Request Policy
Shared Google Drives Policy
Other (Employees)
2
Student Name Change Request
Employee Technology User Agreement
General
Chrome
2
Chrome - How to Clear Cache
Print Preview Failed - Can not select a printer to print
CobraAlert
1
Cobra Alert Contact Information
CobraAnnouncements
2
Subscription issues / how to subscribe
How to submit a CobraAnnouncement
Login Issues
4
How to Login To CobraStop
Change password / Reset password
Accessing Coker Wireless
How to configure MFA & Update Phone number ( Brightspace, Gmail, Cobrastop Sign Ins)
Google Apps
6
GSuite Help Forum
If you can’t send or receive emails on your iPhone, iPad, or iPod touch
Creating Google Contact Groups (Video link)
Gmail Encryption Software
Invite guests to your event
See all 6 articles
Microsoft
1
Microsoft Office Programs Won't Open Files Downloaded from the Internet
Other
2
RedShelf Support
Installing Coker's Sophos VPN
Printing
0
Security/Phishing
4
Phishing
What to do if you responded to a phishing email
Report phishing within Gmail
Coker University's Guide for Identifying Phishing Emails:
Students
Brightspace
3
Blank screen
SOLVE Widget
Brightspace Pulse App
General
3
Minimum Specs for Student Computers
How to Request an Official Transcript
How to Sign Into your Coker Email
iPads - Accessibility
2
Accessibility on IOS
Use accessibility features on your iPad
iPads - AppleID
6
Need an AppleID? Here's how to create one.
Not sure if you have an AppleID? How to check to be sure.
Don't want to attach a card to your AppleID? Create an AppleID without a credit card.
Forgot your Apple ID?
Forgot your AppleID password?
See all 6 articles
iPads - Support
5
Apple's How-To Videos
Apple's iPad Support Page (text)
Apple Pencil Quick Start
Apple Pencil Technical Specifications
Use Apple Pencil with iPad (6th generation)
Office365
1
How to download Office365
Private Solution
Responses - Removing Alumni Accounts
1
Email Responses
Faculty/Staff
Brightspace
1
Lumen Waymaker - How to associate items to gradebook if necessary
CobraStop/Self-Service
2
Roster Verification
Instructor Consent / Prerequisite Waiver
Printing
1
Private Printing Instructions
Hardware Issues
5
Classroom projector - Change INPUT
Monitor - troubleshooting tips
Basic Laptop Care
AirServer Instructions - Mirroring the iPad in DH 110, LITC 100, DeLoach 139A, and DeLoach 139B
Display Settings - How to have the Projector and Computer Show the Same Thing
Room Reservation Instructions
2
Book a Room in Google Calendar
View Room Bookings
Software
4
Scholar Buys Microsoft Windows
Creating an Ellucian support account
Adobe Acrobat Professional / Adobe Acrobat Reader freezing in MacOS
Facilitating Digital Note-Taking
Vonage Phones
3
Send Voicemail to Email
Forward phone to another phone number
Vonage Phones - No audio output from the handset speaker and external speaker.
Digital Learning
IT policies
0
Troubleshooting
1
Basic Troubleshooting
Student Services
Global policies
0
Human Resources
HR policies
0
Finance
Finance policies
0
Institutional Effectiveness
Global policies
1
Employee Office Travel Policy (Sample)
Textbook Support
Global policies
0